How long will it take to get my order? It depends on where you are. Domestic orders processed here with standard shipping will take approximately 3-7 business days to arrive. Expedited shipping is available at checkout.
Can I return my product? We always strive for our customers to love our products, but if you do need to return an order, we’re happy to help. Just email us at email@example.com and we’ll take you through the process. Please see our Return Policy for restrictions and requirements.
I need to change my order or change my address. How can I do that? Please contact our customer service at firstname.lastname@example.org regarding any error to your order. If your order has not been processed, we can cancel your order allowing you to place a new order. However, we do process orders quickly once they have been submitted in our system and if your order has been processed and in the hands of the shipping carrier, unfortunately the order will ship as is and cannot be modified.
I'm having trouble placing my order. What's wrong? We’re sorry that you are having difficulty with our website. Please contact us at email@example.com so that we may assist you with your order.
My order arrived damaged. What should I do? Please email a photo of your damaged item, a screenshot of the packaging slip and a brief explanation of what happened to firstname.lastname@example.org so that we may assist you. Please also see our Return Policy.
Do you offer Gift Cards? We currently do not offer gift cards, but we hope to in the near future. Please check back again soon for new offerings and updates.
Can I gift wrap my order? We do not offer gift wrapping at this time, but we hope to in the near future. Please check back again soon for new offerings and updates.